FAQ
What types of gym equipment does MUSCLEVISION offer?
We offer a wide range of gym equipment, including dumbbells, barbells, kettlebells, resistance bands, cardio machines, and home gym setups from trusted fitness brands.
Which brands do you carry?
We carry equipment from leading brands in the fitness industry, ensuring high quality, durability, and performance for your workouts.
Do you offer equipment for beginners as well as advanced athletes?
Yes, we provide gym equipment suitable for all fitness levels from beginners to advanced athletes.
How can I decide which equipment is right for me?
Our expert team is available to offer personalized advice based on your fitness goals. Feel free to contact us for recommendations.
Do you offer financing options or payment plans?
We strive to make fitness equipment accessible. Please check our website or contact us for details on payment options.
Do you ship internationally?
Currently, we only ship to the UK. Please check our shipping policy or contact us for specific details.
What is your return policy?
We offer a hassle free return policy on most products. If you're not satisfied with your purchase, please review our return guidelines for more information.
Do you offer any warranties on your products?
Yes, most of our products come with manufacturer warranties. Specific warranty details are provided for each item on our website.
How can I contact customer support?
You can reach us through our contact form on the website, email, or by phone. We’re here to help with any questions or concerns!
What is your typical dispatch time?
Our products are usually dispatched within 48 hours of receiving your order.
How long does it typically take for my purchase to arrive once it’s dispatched?
Usually 5-7 business days, however, some larger items can take longer.
How much does the delivery cost?
Orders qualify for free delivery when you spend more than the sale price of £500*. For orders below £500*, a delivery charge of £25 applies.
Which payment methods do you accept?
We offer the convenience of various payment methods, including:
- Credit and Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Shop Pay
- Google Pay
- UnionPay
- Discover
- Diners Club
- Apple Pay
Where are your beds made?
All of our beds are manufactured by the UK's leading brands in their warehouses across the country.
Is an account required to make purchases on your website?
No account creation is necessary; you can conveniently checkout as a guest.
Is it secure to provide my payment information on your website?
Rest assured, our website employs top-tier payment gateway providers, ensuring the security of your banking and card details throughout the transaction process.
Encountering issues with placing an order?
Feel free to reach out to our customer care team at 0115 990 3773 or sales@musclevision.com for assistance.
Are my personal details safeguarded on your website?
Absolutely, we prioritize the protection of your personal information and uphold strict privacy standards.
Can I exchange or return an item?
We do accept exchanges and they follow the same conditions as returns:
- The item must have been sold on our online store.
- The item shouldn’t have been used in any way.
- The item should be in its original packaging with all the tags etc.
- The return or exchange request is made within 14 days of delivery.
To request an exchange, please submit your request via the “Contact Us” form. A member of our support staff shall respond as soon as possible.